Customers who come back
An item not on the shelf is quoted, deposited, ordered, received and handed over. Returns are inspected against the warranty and the Consumer Protection Act. Loyalty tiers follow what each customer spends at the till.
Who uses it
- Shop assistant
- Manager
What it does
- Special orders: quoted, deposit taken, ordered from the supplier, received and handed over.
- Returns taken in, inspected against the warranty and the Consumer Protection Act, and refunded, exchanged or repaired — a refund or exchange sent back to the till.
- Loyalty tiers set from what the customer spent at the till, or by a person.
- Open quotations that follow up on their own.
How it works
- Quote the order.
- Take the deposit.
- Receive and hand over.
- Handle any return.
The controls that protect it
- Till sales stay the till’s: this pack reads them; it never rings a sale.
What it does not do (yet)
- Abandoned web carts are not followed up; open quotations are.
